Returns & Exchanges

Last updated: June 2026

We hope you love everything you receive from EveningVerse. If something does not feel right, we are here to help with a clear and simple return process.

Return Window

You may request a return within 30 days from the date your order is delivered.

To start a return, please contact us at support@eveningverse.com with your order number, the item you would like to return, and the reason for your request.

Return Eligibility

To be eligible for a return, items must be:

1. Unworn, unwashed, and unused

2. In their original condition

3. With original tags attached, when applicable

4. Returned in original or protective packaging

Items that show signs of wear, washing, stains, odors, damage, or alteration may not be accepted for return.

Non-Returnable Items

The following items are not eligible for return:

1. Gift cards

2. Personalized or custom-made items

3. Items marked as Final Sale at the time of purchase

4. Items that have been worn, washed, altered, stained, damaged, or returned without original packaging

Regular promotional or discounted items may still be eligible for return unless they are clearly marked as Final Sale.

Return Shipping

For standard returns, customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If the return is due to an error on our side, such as receiving the wrong item or a damaged item, please contact us with clear photos within 7 days of delivery. We will review the issue and help with a replacement, refund, or other appropriate solution.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5-7 business days. Your bank or payment provider may take additional time to post the refund to your account.

Original shipping fees, customs duties, taxes, and import fees are non-refundable unless otherwise required by law or unless the issue was caused by our error.

Exchanges

At this time, the fastest way to exchange an item is to return the original item and place a new order for the size, color, or style you want.

If you need help choosing a different size or style, contact us at support@eveningverse.com and we will be happy to help.

Order Cancellations

You may request to cancel or modify your order within 24 hours of placing it. After this time, the order may already be in processing and we may not be able to make changes.

How to Start a Return

Please email us at support@eveningverse.com with the following information:

1. Your order number

2. The email address used at checkout

3. The item you would like to return

4. The reason for your return request

5. Photos, if the item arrived damaged, defective, or incorrect

We usually respond within 24-48 business hours.